FAQs
Welcome to Forensics Source, the largest forensics manufacturer, supplier and innovator in the field. Our extensive line of offerings makes us the world's premier marketplaces of supplies and equipment for professionals in forensics, crime scene investigation, law enforcement, criminal justice, and corporate security.
Payment and Returns
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
Forensic Source is pleased to offer Payment Terms to qualified customers. We will accept Purchase Orders from qualified local, state, & federal government agencies.
If you would like to pay with terms, please send a copy of your Purchase Order on your agency letterhead and your sales tax exemption certificate (if applicable) to customercare.fsfa@safariland.com. If you have any questions or issues, please contact customer service at 1.800.347.1200.
Non-Government customers interested in obtaining an account must contact us for a credit request form and fax it to (800) 366-1669 or (904) 741-5407, or mail it to the following address:
Forensics Source13386 International Parkway
Jacksonville, FL 32218
United States
In addition, we also accept payment through Visa, Mastercard or American Express.
HOW CAN I OBTAIN A RETURN AUTHORIZATION (RA) NUMBER?
If you would like to return an item, for any reason, simply contact our customer service department within 90 days of your original order. Please be prepared to provide us with your original order number, which is printed on both your packing slip and invoice. Once processed, you will be issued a return authorization (RA) number.
Contact Our Nearest Customer Service Department:
United States
Tel: (800) 347-1200 or (904) 485-1836
Fax: (800) 366-1669 or (904) 741-5407
Office Hours: 8:00am to 5:00 p.m. EST (GMT -5)
When returning goods, please write your return authorization number on the outside of the box and ship to:
Forensics SourceATTN: Receiving
13386 International Parkway
Jacksonville, FL 32218
CAN I RETURN PRODUCT WHICH HAS BEEN OPENED?
Yes. However, products which are not in resalable condition will be subject to a 20% restocking fee.
Shipping
HOW SOON WILL MY ORDER BE SHIPPED?
For an estimate on delivery times, please contact one of our customer service representatives. Shipments outside the United States or to Alaska or Hawaii will incur additional shipping charges.
HOW MUCH WILL MY SHIPPING BE?
Orders within the lower 48 States are subject to our standard shipping table (see below). Oversized and hazardous items may incur additional shipping charges. If you are outside the United States or in Alaska or Hawaii, please contact our Customer Service Department for a shipping quotation.
Standard Shipping and Handling Charges (within the lower 48 States)
All standard shipping (Best Way) is FedEx Ground.
| For Orders Totalling | Shipping and Handling Charges |
|---|---|
| $0.00 to $29.99 | $13.98 |
| $30.00 to $49.99 | $9.99 |
| $50.00 to $99.99 | $11.99 |
| $100.00 to $149.99 | $14.99 |
| $150.00 to $199.99 | $16.99 |
| $200.00 to $249.99 | $18.99 |
| $250.00 to $299.99 | $20.99 |
| $300.00 to $349.99 | $22.99 |
| $350.00 to $399.99 | $24.99 |
| $400.00 to $499.99 | $26.99 |
| $500.00 to $749.99 | $29.99 |
| $750.00 to $999.99 | $31.99 |
| $1000.00 or More | Call for Quote |
CAN ALL PRODUCTS BE SHIPPED WITH EXPEDITED SHIPPING?
In general, most products can be shipped next day or 2nd day air. Please contact our customer service department if you wish to expedite shipping. Please note that some items require additional hazardous material charges.
Orders
I NEED AN ITEM THAT ISN'T LISTED ON YOUR WEB SITE. CAN I PURCHASE IT FROM YOU?
We try to carry any item you may need. However, we understand that you may have special requirements. If you need a specialized piece of equipment or would like a customized kit, please contact our Customer Service Department. With access to hundreds of suppliers around the world, there is a good chance that we can obtain the items you need. Please note that special order items are sold on a non-returnable basis.
WHERE CAN I FIND MY ORDER STATUS?
Order status can be obtained through our easy-to-use Order Tracker. In addition, you can contact our Customer Service Department for additional order details.
HOW DO I CANCEL OR MODIFY AN ORDER I PLACED THROUGH THIS WEB SITE?
We will gladly help you modify or cancel your order. We strive to ship all orders as soon as possible. Provided the order has not entered the shipping process, your order can be modified at any time by contacting our Customer Service Department. If the order you wish to modify or cancel has already entered the shipping process, it cannot be cancelled. However, you may return the item subject to our Returns Policy
CAN I TAKE OR EXPORT PRODUCTS I'VE PURCHASED OUTSIDE THE COUNTRY WHERE MY ORDER WAS SHIPPED?
Due to U.S. export controls, online purchases may not be exported from the United States. If you require further information, please contact the customer service department.